Results（41ページ目）｜KOTOBUKIYA | Figures・ Model Kits・Hobby

FAQ

FAQ Category I haven't received a response to my inquiry email. Please note that the reply mail may be sorted as spam mail. Also, some mobile phones may be set not to receive emails from PCs. Please refer to the manual of your mobile phone and set it so that you can receive it. *The email address is "support@kotobukiya.co.jp". Category How long does it take for the product to be delivered? We have received the date of about 7 business days. Please note that after long holidays such as the year-end and New Year holidays, it is very crowded, so your response may be delayed. Thank you for your understanding. Category Can I buy products directly from Kotobukiya? You can purchase it at our company store and Kotobukiya online shop. Please check here for details of directly managed stores. Category When is the release date for products? You can check it here . The arrival date varies depending on the area of the store handling. Please contact the store directly for specific delivery dates. Category Do you have any products or bonus items in stock at Kotobukiya directly managed stores? The customer service center cannot provide detailed stock information, so please contact each store directly. For details of directly managed stores, please check here for details of directly managed stores . Figures When I look at the product through the packaging, it looks dirty. Please open the package and check the product directly. If the problem such as dirt is not improved, please contact the Kotobukiya Customer Service Center. Figures I would like to check if the product I purchased from is supported. You can check it from here . Please note that the number of items in stock changes daily, so we may not be able to respond if the item is out of stock due to time differences. Figures There are stains and damages on the packages of products. We are very sorry, but the product package is only a packing material, so we cannot replace it if it is bent, wrinkled, dented, scratched, etc. Model Kits When I purchased , some parts were missing or damaged. Please note that painted parts may be enclosed in individual packaging. In case of missing items or damaged parts, please contact the customer service center. Model Kits Can I order parts for plastic models? Also, how much is the shipping fee? You can order using the parts order form enclosed in the product. We do not accept orders other than the parts order form. Shipping charges are listed in the lower right corner of the parts order form. If you order multiple items together, the shipping fee will be only the highest amount. *Please note that we may not be able to accept your order depending on the stock status. Model Kits Is it possible to check the inventory of plastic model parts? You can check it from here . Please note that the number of items in stock changes daily, so we may not be able to prepare items that are out of stock due to time differences. Model Kits I used the parts request form for the plastic model, so I can't place an order. The included parts request form is limited to one use per kit. Please be careful when placing an order, such as after confirming the runner and parts. Model Kits I lost the parts request form for the plastic model, so I cannot place an order. We are very sorry, but we cannot accept your order without the parts request form. We do not reissue parts request forms, so please keep them in a safe place. お客様サポート：よくあるご質問 WYSIWYGエリア -->

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STEP1 Inquiry Type STEP2 Enter Details STEP3 Confirm Details Step 4 Complete Precautions before contacting us We accept inquiries via the form 24 hours a day, but it may take a few days to reply depending on the nature of the inquiry. Please understand that it may take a few days for us to reply. We will send you an auto-reply e-mail after receiving your inquiry from the form. If you do not receive the auto-reply e-mail, please set this domain (@kotobukiya.co.jp) in your recipient list so that you can receive our e-mails. International Customers・International Businesses International Customer Service International Customer Service Inquiries for International Businesses Inquiries for International Businesses Customers in Japan Inquiries Regarding Product Defects Inquiries related to missing, defective or damaged products Products and Services Inquiries Requests, questions, etc. regarding product specifications, this website, or other services KOTOBUKIYA SHOP Inquiries Inquiries about our directly managed stores KOTOBUKIYA ONLINE SHOP Inquiries Inquiries about the Kotobukiya Online Shop (external page) Businesses in Japan IR (Investor Relations) and Financial Inquiries IR (Investor Relations) and Financial Inquiries Business Inquiries Inquiries and proposals from corporations and sole proprietors License Inquiries Inquiries about licensing business (for Businesses) Press Inquiries Reception of various interviews (head office, directly-managed stores, products, etc.)