FAQ

Please note that the reply mail may be sorted as spam mail. Also, some mobile phones may be set not to receive emails from PCs. Please refer to the manual of your mobile phone and set it so that you can receive it. *The email address is "support@kotobukiya.co.jp".

We have received the date of about 7 business days. Please note that after long holidays such as the year-end and New Year holidays, it is very crowded, so your response may be delayed. Thank you for your understanding.

You can purchase it at our company store and Kotobukiya online shop. Please check here for details of directly managed stores.

You can check it here . The arrival date varies depending on the area of the store handling. Please contact the store directly for specific delivery dates.

The customer service center cannot provide detailed stock information, so please contact each store directly. For details of directly managed stores, please check here for details of directly managed stores .

Please open the package and check the product directly. If the problem such as dirt is not improved, please contact the Kotobukiya Customer Service Center.

You can check it from here . Please note that the number of items in stock changes daily, so we may not be able to respond if the item is out of stock due to time differences.

We are very sorry, but the product package is only a packing material, so we cannot replace it if it is bent, wrinkled, dented, scratched, etc.

Please note that painted parts may be enclosed in individual packaging. In case of missing items or damaged parts, please contact the customer service center.

You can order using the parts order form enclosed in the product. We do not accept orders other than the parts order form. Shipping charges are listed in the lower right corner of the parts order form. If you order multiple items together, the shipping fee will be only the highest amount. *Please note that we may not be able to accept your order depending on the stock status.

You can check it from here . Please note that the number of items in stock changes daily, so we may not be able to prepare items that are out of stock due to time differences.

The included parts request form is limited to one use per kit. Please be careful when placing an order, such as after confirming the runner and parts.

We are very sorry, but we cannot accept your order without the parts request form. We do not reissue parts request forms, so please keep them in a safe place.