OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] (July 2023 Release) Painting Error Notice and Apology

August 3, 2023
Updated September 1, 2023 with Shipping Schedule Details
Updated November 20, 2023 with Contact Form Termination Details

Kotobukiya Customers

OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] (July 2023 Release) Painting Error Notice and Apology

Dear Valued Customers,

Thank you for your generous patronage and support.

This notice is an announcement and apology for a painting error that has occurred to our OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] PVC Pre-Painted Action Figure.

We offer our sincerest apologies to customers who have purchased the product.

This notice will include the error details and information on the replacement procedure for the affected part.

Replacement Product Contact Details Update (Added November 20, 2023)

The dedicated contact form we have provided will no longer be available after 23:59 on November 30, 2023 (Thursday).
Customers with defective products who wish to contact us after December 1, 2023 (Friday), please do so using the below form.

Kotobukiya Customer Support Center

Email: support＠kotobukiya.co.jp
Contact Form: https://www.kotobukiya.co.jp/en/contact-us/contact-product/

Replacement Product Shipping Details Update (Added September 1, 2023)

Shipping of replacement product will start from September 1, 2023. The product will be shipped in order of inquiries received, so we ask for your patience until they arrive.
Customers who possess the defective product and have not yet contacted us, please do so using the dedicated OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] Contact Form provided below.

■Product Details

OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] PVC Pre-Painted Action Figure
Product Code: AF004
JAN Code: 4934054035137
UPC Code: 190526038837
SRP: 5,000 JPY [Plus Tax]

■Painting Error Details

The clear parts are too faintly colored compared to the original specifications.

■ Product Replacement Procedure:

【For Products Purchased within Japan】

The Kotobukiya Customer Support Center will be providing replacements for this product. 
A dedicated contact form is currently being prepared for this procedure and will be announced on this page once it is ready.
The contact form is scheduled to be released in mid-August and the replacements are to be shipped in early September.
We apologize for any inconvenience this may cause to customers who have purchased the product, and ask for your patience.

Contact Form Details Update (Added August 14, 2023)

This is an announcement that the dedicated contact form for replacing OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] with the painting error is now open. Customers who possess the defective product are requested to contact us by filling in the required information in the contact form below. The replacements will be shipped in order of inquiries received starting early September 2023.

OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] Contact Form (Japan Inquiries): here
OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] Email Address (Japan Inquiries): support@kotobukiyacs.com

*If you contact us using the form on the Contact Us page of our website, it may take some time for us to respond to your inquiry, so please use the OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] dedicated contact form.

*Replacement requests from the OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] Contact Form will be accepted until the end of November 2023; the contact information for inquiries sent on December 2023 and beyond will be announced again in November 2023.

【For Products Purchased Overseas】

The Kotobukiya Customer Support Center will be providing replacements for this product. Replacement products are currently scheduled to be shipped early September 2023. For those who possess the above product with the defect, please contact the Customer Support Center through the following email address.

OCEAN EXPLORATION ROBOT DENSHITAKO No.3 [Marine Camouflage Color Ver.] Email Address (Overseas Inquiries): support＠kotobukiya.co.jp

If you have any questions or concerns, please contact the Customer Support Center listed below.

We apologize for the inconvenience this may cause for customers who have purchased this product. We will strive to strengthen our quality assurance and quality control procedures to prevent similar errors from occurring in the future. Thank you for your understanding.

Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
Email: support＠kotobukiya.co.jp
Contact Form: Here

*Customer information obtained through this procedure will only be used to fulfill replacement product part requests.

Sincerely,
Kotobukiya