July 12, 2023
Updated July 14, 2023 with Contact Form Details
Updated August 10, 2023 with Shipping Schedule Details
Updated January 10, 2024 with Form Closure Announcement
Kotobukiya Customers
YUKUMO (June 2023 Release) Painting Error Notice and Apology
Dear Valued Customers,
Thank you for your generous patronage and support.
This notice is an announcement and apology for a painting error that has occurred to our YUKUMO Plastic Model Kit.
We offer our sincerest apologies to customers who have purchased the product.
This notice will include the error details and information on the replacement procedure for the affected part.
■Change of Contact Address (Added January 10, 2024)
As previously announced, the YUKUMO Contact Form will be closed Wednesday, January 31, 2024, at 23:59.
【Kotobukiya Customer Support Center】
Contact Form: https://www.kotobukiya.co.jp/en/contact-us/contact-product/
Email: support@kotobukiya.co.jp
■Product Details
YUKUMO Plastic Model Kit
Product Code: AR003
JAN Code: 4934054039128
UPC Code: 190526042483
SRP: 8,400 JPY [Plus Tax]
■ Painting Error Details:
Pre-Painted Part ⑤ is different from the original specifications.
■ Product Replacement Procedure:
Customers who possess the defective part, please contact us using either the contact form or email address listed below.
[Until Wednesday, January 31, 2024, at 23:59]
YUKUMO Contact Form:
https://www.kotobukiya.co.jp/contact-product-ar003/
[From Thursday, February 1, 2024]
Contact Form:
https://www.kotobukiya.co.jp/en/contact-us/contact-product/
Email:
support@kotobukiya.co.jp
【For Products Purchased within Japan】
The Kotobukiya Customer Support Center will be providing a replacement part for this product.
A dedicated contact form is currently being prepared for this procedure and will be announced on this page once it is ready.
The contact form is scheduled to be released in mid-July and the replacement parts are to be shipped in early August.
We apologize for any inconvenience this may cause to customers who have purchased the product, and ask for your patience.
Contact Form Details Update (Added July 14, 2023)
This is an announcement that the dedicated contact form for replacing the YUKUMO part with the painting error is now open. Customers who possess the defective part are requested to contact us by filling in the required information in the contact form below. The replacement parts will be shipped in order of inquiries received starting early August 2023.
YUKUMO Contact Form: here
*If you contact us using the form on the Contact Us page of our website, it may take some time for us to respond to your inquiry, so please use the YUKUMO dedicated contact form.
*Replacement requests from the YUKUMO Contact Form will be accepted until the end of January 2024; the contact information for inquiries sent on February 2024 and beyond will be announced again in January 2024.
【For Products Purchased Overseas】
Please contact your local retailer from which this product was purchased regarding product replacement procedures.
If you have any questions or concerns, please email our Kotobukiya support team at the Customer Support Center listed below.
We will strive to strengthen our quality assurance and quality control procedures to prevent similar errors from occurring in the future. Thank you for your understanding.
Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
Email: support＠kotobukiya.co.jp
Contact Form: Here
*Customer information obtained through this procedure will only be used to fulfill replacement product part requests.
Sincerely,
Kotobukiya
