May 23, 2024
Kotobukiya Customers
Notice Regarding the Color Guide for the May 2024 Plastic Model Kit TYPE92 MASER BEAM TANK
Dear Valued Customers,
Thank you for your continued patronage and support.
We are writing to inform you that we have discovered an error in the color guide for the plastic model kit TYPE92 MASER BEAM TANK, scheduled for release in May 2024.
We offer our sincerest apologies for any inconvenience this may cause.
At this time, we would like to explain both the contents of the error, and the planned response.
Affected Product
Plastic Model Kit
TYPE92 MASER BEAM TANK
Product Code: KP365X / JAN Code: 4934054061938 / Suggested Retail Price: Tax Included JPY 3,850 (Excluding Tax JPY 3,500)
Error Contents
The Color Guide/Decal Guide for TYPE92 MASER BEAM TANK is not included in the package, but instead includes the Color Guide/Decal Guide for a different product.
- [Missing Item] TYPE92 MASER BEAM TANK Color Guide/Decal Guide x1 (Height 257mm, Width 181mm, Color Double-Sided Printing)
For Customers With Defective Products
The missing item “TYPE92 MASER BEAM TANK Color Guide/Decal Guide” will be sent from our Customer Support Center, so please contact the Kotobukiya Customer Support Center using the Contact Form.
We will begin shipping the missing item in the order that requests are received from late May.
Currently, we have also prepared downloadable data at the below link for your use.
Once again, we would like to offer our sincerest apologies for any inconvenience this may cause to customers who have purchased the affected product.
If you have any questions or concerns, please contact our Kotobukiya support team at the Support Center listed below.
Going forward, to prevent such problems from occurring we will thoroughly manage production and strive to prevent any recurrence. Thank you for your understanding.
For Inquiries
Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
- Contact Form for Customers in Japan: Contact Form (in Japan)
- Contact Form for International Customers: Contact Form (International)
*The above link is for inquires regarding TYPE92 MASER BEAM TANK only. For inquires regarding other products, please contact us using the contact form from our homepage.
*Any personal information obtained from our customers as part of this defect will not be used for any purpose other than resolving this case.
Sincerely,
Kotobukiya
