July 30th, 2021
(Updated 8/10/2021 with images)
(Updated 11/29/2021 with shipment dates)
Kotobukiya Customers
ShadowMistress Yuko Swimsuit Ver.
Material Coloration Production Error Notice and Apology
Dear Valued Customers,
Thank you for your generous patronage and support.
This notice is an announcement and apology for a production error that has occurred in our ShadowMistress Yuko Swimsuit Ver. Pre-Painted PVC Figure.
We offer our sincerest apologies to customers who have purchased the figure.
This notice will include the error details and information on the product replacement procedure.
Product Details
TV Anime “The Demon Girl Next Door” ShadowMistress Yuko Swimsuit Ver.
Pre-Painted PVC Figure
Product Number: PP922
JAN Code: 4934054025800
UPC Code: 190526030916
SRP: 12,500 JPY [Plus Tax]
Production Error Details
There is a difference in coloration between the upper and lower body as shown in the following image.
All manufactured pieces of the above product have been affected by this production error, so all customers in possession of this product are kindly requested to undergo the product replacement procedure.
Product Replacement Procedure
Kotobukiya will be sending the fixed product as a replacement.
(For Japan Customers)
For those who possess the above product with the defect, please send the product to the Customer Support Center at the address below with the following contact details written on a separate paper: name, address, phone number. Please arrange the package to be set as “paid on delivery” (着払い).
Replacement products are currently scheduled to be shipped from December 15th, 2021 onwards (previously November 29th).
Please note that replacement requests will only be accepted through the end of January 2022.
Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-0014, Japan
Email: support＠kotobukiya.co.jp
*Customer information obtained through this procedure will only be used to fulfill replacement product requests.
*Please note that the office will be closed for the New Year Holiday and will not be responding to requests during this period.
Shipping will resume after the new year in the order that requests were received.
Office Closure Period: December 29th (Wed) to January 3rd (Mon) Japan Time
(For Overseas Customers)
Please contact your local retailer to which this product was purchased regarding product replacement procedures.
If you have any questions or concerns, please email our Kotobukiya support team at the Customer Support Center listed above.
We apologize for the inconvenience this may cause for customers who have purchased this product. We will strive to strengthen our quality assurance and quality control procedures to prevent similar errors from occuring in the future.
Thank you for your understanding.
Sincerely,
Kotobukiya