December 7, 2022
Kotobukiya Customers
ARTFX J Levi Fortitude ver. (November 2022 Release)
Production Error Notice and Apology
Dear Valued Customers,
Thank you for your generous patronage and support.
This notice is an announcement and apology for a production error that has occurred to a portion of our ARTFX J Levi Fortitude ver. Pre-Painted PVC Figure.
We offer our sincerest apologies to customers who have purchased the figure.
This notice will include the error details and information on the product replacement procedure.
■ Product Details:
ARTFX J Levi Fortitude ver. Pre-Painted PVC Figure
Product Number: PP875
JAN Code: 4934054016945
UPC Code: 190526023291
SRP: 14,800 JPY [Plus Tax]
■ Production Error Details:
The connection point is too shallow to fully attach the Three Dimensional Maneuver Gear to the figure.
■ Product Replacement Procedure:
The Kotobukiya Customer Support Center will be providing replacements for this product. Replacement products are currently scheduled to be shipped at the end of January 2023. For those who possess the above product with the defect, please contact the Customer Support Center through the following email address.
Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
Email: support＠kotobukiya.co.jp
*Customer information obtained through this procedure will only be used to fulfill replacement product requests.
If you have any questions or concerns, please email our Kotobukiya support team at the Customer Support Center listed above.
We apologize for the inconvenience this may cause for customers who have purchased this product. We will strive to strengthen our quality assurance and quality control procedures to prevent similar errors from occurring in the future.
Thank you for your understanding.
Sincerely,
Kotobukiya
