Kotobukiya Customers
April 16, 2026
Announcement Regarding an Error in the Product Images for Select Parts of the March 2026 Release Plastic Model Kit FRAME ARMS GIRL BASELARD with EXOSUIT BASELARD
Dear Valued Customers,
Thank you for your generous patronage and support.
We are writing to inform you regarding an error in some parts featured in the product images for the March 2026 release plastic model kit FRAME ARMS GIRL BASELARD with EXOSUIT BASELARD.
We’d like to clarify the contents of this error and issue an apology.
Affected Products
FRAME ARMS GIRL BASELARD with EXOSUIT BASELARD (March 2026 Release)
Product Code: FG120
JAN Code: 4934054038886
UPC Code: 190526042247
SRP: JPY ￥11,990 (JPY ￥10,900 pre-tax)
Error Contents
Sections of the sub-arms are incorrect.
Our Response
For Customers in Japan
For customers who request it, our Customer Support Center will provide replacement parts to convert the sub-arms to the 3.00mm connection point specification. If you wish to receive these parts, please fill in the required fields in the dedicated link below and specify “補填パーツ請求” (English: Request for Replacement Parts) in the inquiry field.
Availability Period:April 16, 2026 ~ October 31, 2026
When using the inquiry form from our homepage, in addition to other necessary fields please fill in the information as shown below.
Product Name: フレームアームズ・ガール バーゼラルド with エグゾスーツ バーゼラルド
Product Code: FG120
Contents of Inquiry: 補填パーツ請求
*These replacement parts are intended to correct an error shown in the product image and differ from the original product specifications.
*Personal information obtained through use of the customer support form in connection with this matter will not be used for any purpose other than addressing this defect.
For Customers Who Purchased from a Store Outside of Japan
We ask that customers who have purchased from stores outside of Japan contact the store where they made their purchase.
Regarding Shipping Schedule
Replacement parts are scheduled to begin shipping sequentially from June 2026 onwards. We sincerely apologize for any inconvenience caused.
Please note that the dedicated link for this matter will expire on October 31, 2026. From November 1, 2026, we ask that our customers use the inquiry form available from our homepage.
For any further questions, please contact our Customer Support Center listed below.
We sincerely apologize for any inconvenience this may cause. We will strive to prevent such problems from reoccurring going forward. We appreciate your understanding and cooperation.
Kotobukiya Customer Support Center
Kotobukiya Bldg., 6F
4-5 Midori-cho, Tachikawa, Tokyo 190-8542, Japan
Email: support＠kotobukiya.co.jp
Sincerely,
Kotobukiya
